Our web-based support engine allows clients to log and manage support issues on line 7 days a week, 24 hours a day. This process allows you to track your support query and to access other concerns raised by fellow staff members within each office. Prioritised technical support is also available via telephone during business hours.
KarelCAD guarantees that any client who purchases product through KarelCAD will have access to our prioritised technical support and by working closely with our dedicated support and training teams will ensure that your design team will continue to grow and increase their productivity over the life of the products and the projects they work on.

Response Times:

The responsiveness of our Technical Support system revolves around the use of prioritising enquiries,

Priority 1

• EMERGENCIES ONLY
• An emergency, you can do no work & have an immediate deadline to meet.
• Approximate call back time – 30 minutes




Priority 2

• High priority response within 2 hours




Priority 3

• Response within 6 hours




Priority 4

• Response the same business day or the following morning




Priority 5

• GENERAL ENQUIRY