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Customer Service & Subscription

KarelCAD has a team of specialists dedicated to Customer Service. Our Customer Service Team is responsible for assisting you in managing your Autodesk Software Licenses, Subscription and Technology Changes.

customercare@karelcad.com.au


As part of our commitment to our clients KarelCAD provides additional value adding benefits to Autodesk Subscription.

Outlined below are both your Autodesk Subscription Client benefits as well as the additional services KarelCAD offer to ensure you are receiving exceptional Customer Service.




What is Autodesk Subscription?

  • Autodesk Subscription allows customers to extend the value of their software investment with access to the latest releases and web services that can help improve design workflows.
  • Additional benefits that enhance productivity include Technical Support and Flexible Licensing options. 
  • New web services help customers compete more effectively by using the virtually infinite Cloud Services computing power of Autodesk® 360 for design analysis and optimisation.

For an annual fee, Autodesk Subscription customers receive access to the following benefits:

  • Cloud Services – Work anytime, anywhere and optimize designs with the virtually infinite cloud computing power of Autodesk® 360.
  • Software Upgrades – Stay current with immediate access to the latest software releases.
  • Flexible Licensing – Work with previous versions of your software. Use it at home or in multiple locations.
  • Technical Support – Resolve issues and get back to work with help from Autodesk product support specialists.

With Autodesk Subscription:

  • Use the Power of the Cloud
  • Keep your Software Current
  • Gain a Competitive Advantage




Cloud Services

Increase mobility and get the power of the cloud with Autodesk® 360. With a Subscription to an Autodesk software product or suite, you’ll enjoy 25GB of Autodesk® 360 cloud-based storage per user—helping you increase mobility and simplify collaboration with clients, colleagues, and business partners.*

  • Storage, Sharing, and Viewing
    Store your design files in the cloud and access them anytime, anywhere using Autodesk 360. Share designs with others even if they don’t have the design software used to create the files.
  • DWG Editing
    Upload DWG™ files directly from AutoCAD® to your online workspace using AutoCAD® WS. View and edit files on your mobile device or on the web—no software required.
  • Mobile Viewing
    Review 2D and 3D DWF™ files on a mobile device with the Autodesk® Design Review mobile app. Redline and annotate 2D drawings while in the field or out of the office.
  • Rendering
    Reduce time and project costs with Autodesk® 360 Rendering. Produce compelling, photorealistic visualizations—without tying up the desktop or requiring specialized rendering hardware.

  • Optimization
    Extend ideation and simulation beyond the desktop by testing the performance of multiple product design options with Autodesk® 360 Optimization for Autodesk® Inventor®. This capability helps you create higher-quality products and more sustainable designs at lower costs.

  • Autodesk Green Building Studio
    Take your designs beyond the desktop to perform faster, more accurate energy analysis, optimize energy efficiency, and improve the carbon footprint of multiple design options with Autodesk® Green Building Studio®.

  • Energy Analysis
    Gain insight into energy consumption and building lifecycle costs early in the design process with cloud-based energy analysis. Autodesk® 360 Energy Analysis for Autodesk® Revit® helps you analyze design concepts and increase the sustainability of building designs.

  • Collaboration
    Enhance collaboration by storing, sharing, and exchanging product information with internal and external team members through the Autodesk® Buzzsaw® cloud software service. Buzzsaw integrates with Autodesk® Vault Collaboration AEC software for on-premise data management capabilities.
  • Structural Analysis
    Explore more options and improve project results with Autodesk® 360 Structural Analysis for Autodesk® Revit®. Structural engineers can extend design models from Revit to the cloud and analyze them as part of the BIM process. Results can be visualized and explored within Revit, and disruptions to workflow are minimized by performing analysis in the cloud as design continues on the desktop.


Cloud Units

Cloud units are required to use the following services:

Autodesk® 360 Service Cloud Units Required
Rendering 5 per Rendered Image
Optimization for Inventor 5 per Optimization Run
Structural Analysis for Revit 3 per Analysis Run

The number of cloud units you received depends on the product or suite subscribe to.

Subscription to Cloud Units Per Subscription User**
Standalone Product or Standard Suite 100
Premium Suite 250
Ultimate Suite 500

**Users should monitor their use of cloud services and should not exceed cloud unit allotments. Users can monitor their usage under *Account Settings* after signing in to Autodesk 360.



*Autodesk 360 storage, sharing, viewing, AutoCAD® WS DWG™ editing, and the Autodesk® Design Review mobile app are available free of charge with 3GB of cloud-based Autodesk® 360 storage space. Subscription customers receive 25GB of Autodesk® 360 storage per seat on Subscription. The availability of Autodesk® 360 features, products and services varies by language and region and may change over time. Please contact your Autodesk reseller or representative for more information. Benefits are valid for the duration of the customer’s Subscription term. All services are subject to the terms and conditions accompanying the service.




As part of your Autodesk Subscription renewal with KarelCAD you are also eligible to receive the following additional benefits:


  • Uncharged Prioritised Technical Support – KarelCAD WISE
  • Invitations to KarelCAD Events including User Groups
  • Notification of Design Technology Managers Evolution Conference
  • Assistance with License and Subscription Management
  • Uncharged Technical Presentations
  • Integrator Services
  • e-newsletters
  • Technical updates
  • Invitations to Industry Events
  • KarelCAD Software Management
  • Autodesk Beta-program pre-qualification
  • e-learning
  • KarelCAD phone & email support
  • Webinars
  • Dedicated Solution Specialists


Customer Service Links